Things You Need to Know
In today’s market, we believe that honesty is the best policy. That’s why we designed the most generous, fair, and transparent store policy for our customers. Please don’t hesitate to contact us if you have any questions!
Q: What is your return policy?
A: Due to the intimate nature of our products, all sales are final.
Q: What are the product warranties?
A: Please contact the product manufacturer for all warranty information. Most warranties range from 30 days to 1 year from date of purchase.
Q: Will I need my receipt to claim a warranty on my item?
A: Yes! You will need your product receipt and original packaging to claim any product warranty.
Q: Do you carry plus sizes?
A: Yes! We carry sizes small-4XL.
Q: Do you carry men's lingerie?
A: We carry men's underwear in a large variety of styles size small-XL.
Q: Do you place special orders?
A: No, we do not place any special orders. If you would like to order from the website everything is sent to your doorstep in discreet packaging.
Q: How often do shipments come in?
A: Shipments are delivered to our locations as the need for more items arises. So the times between orders can vary on how much we’ve sold recently.
Q: Do you sell or rent DVDs? Do you have back rooms or booths?
A: We do carry a large variety of DVDs available for purchase. We DO NOT rent DVDs, have viewing booths, or back rooms!
Q: Do you buy sex toys?
A: No, we do not purchase sex toys or dispose of them for you. We highly suggest you throw these away in a sealed bag to prevent the spread of bacteria, STDs, STIs, or any other potentially harmful illnesses!
Q: Will you buy new/used movies from customers?
A: No, we purchase all movies and products from our trusted vendors.
Q: Do you have coupons/special offers?
A: Yes! Please join the mailing list for special offers sent to your email.
Q: If I purchase an item as a gift, can it be returned if they don't want it?
A: No, we do not accept any returns or exchanges of any kind.
Q: I shop here a lot, can I get a discount? If I buy more than one item can I get a discount?
Can I get a discount on hemp? Can I use your discount?
A: No, if you are not active military with valid I.D. you will NOT be given a discount outside of current sales.
Q: Do you price match to your competitors or other retail stores/websites?
A: No, we sell all items based on the recommended MSRP. In some cases cheaper than recommended.
Q: I ordered from from the online store and have questions about my order?
A: CALL TOLL FREE ANYTIME 1(844) 833-8430 WE'RE AVAILABLE 24/7
Q: Can I call the Danville or Martinsville Store for information about my online order?
A: No, product orders are handled by a third party. Please see the above question for information on how to contact someone to help you.
Danville- 3920 Franklin Turnpike, (434) 429-0788
Martinsville- 1900 Virginia Avenue, (276) 656-1777